Shipping & Refund Request

We want every Hamdeeh Covers customer to be completely satisfied with their purchase. If you have experienced an issue with your order or delivery, please follow the steps below to submit a refund or shipping claim request.

Part A: Refund Request

When Can You Request a Refund?

You may be eligible for a refund in the following situations:

  • You received a damaged or defective item
  • You received the wrong item
  • Your order never arrived within the estimated delivery window
  • You cancelled your order before it was dispatched
  • You are an EU/Italy-based customer exercising your 14-day right of withdrawal

How to Submit a Refund Request

  1. Email us at support@hamdeehcovers.com with the subject line: "Refund Request – [Your Order Number]"
  2. Include the following details in your email:
    • Your full name
    • Your order number
    • The reason for your refund request
    • Photos of the item (if damaged, defective, or incorrect)
  3. Our team will review your request and respond within 1–2 business days.
  4. If approved, your refund will be processed within 14 business days to your original payment method.

Refund Conditions

  • Items must be unused, unwashed, and in original condition with all tags attached (unless the item is faulty).
  • Refund requests must be submitted within 14 days of receiving your order.
  • Sale items and personalised/custom orders are non-refundable unless faulty.

Part B: Shipping Issue Request

When to Report a Shipping Issue

  • Your package has not arrived beyond the estimated delivery window
  • Your tracking information shows no updates for more than 7 business days
  • Your package was marked as delivered but not received
  • Your package arrived damaged

How to Report a Shipping Issue

  1. Email us at support@hamdeehcovers.com with the subject line: "Shipping Issue – [Your Order Number]"
  2. Include the following details:
    • Your full name
    • Your order number
    • Your tracking number
    • A description of the issue
    • Photos if the package or item arrived damaged
  3. We will investigate with the carrier and respond within 2–3 business days.

Estimated Delivery Times (for reference)

  • Nigeria: 3–5 business days
  • West Africa: 5–10 business days
  • Europe & North America: 7–14 business days
  • Rest of the World: 10–21 business days

Need More Help?

If you have any questions about your refund or shipping claim, please do not hesitate to contact our support team at support@hamdeehcovers.com. We are here to help and aim to resolve all issues as quickly as possible.

This page was last updated on 23 April 2026.